Terms of service

Ordering

Adding an item to your shopping basket

The Shopping Basket is where you store the items you want to buy. You can always delete items from the Shopping Basket or save them for later if you change your mind. When you find the items you're interested in, click the "Add to Basket" button You can add as many items to your shopping basket as you wish. When you've finished shopping, click the "Basket" button in the top right of the page. This will take you to a page detailing the full contents of your shopping basket. Here you will have the option to delete items, if required. Once you are happy with your selection, click the ‘Proceed to Checkout’ button to begin processing your order via bank transfer or select PayPal to pay via a PayPal account.

Creating an account

If you wish to create an account before proceeding with order it will only take a few minutes and you will be able to securely store your delivery details for future orders. Existing customer will be able to Login using their email and password. When you click the ‘Register’ button you will be taken to a form, which you will need to complete in full.

Billing Information

The form will ask you for your name and billing address. Please note that this must be the address where your credit card is registered.

Log in detail

Your email address will become your ‘User’ name, so please double check you have entered your email details correctly. Choose a password for your account. Rasuni.com will not choose a password for you. You'll be able to use your e-mail address and password to make changes to your order and account information any time you like, so make sure you remember which e-mail address and password you used. Once the account is set up, Rasuni.com will email you a reminder of your log in details.

Delivery Address

Here you can enter an alternative delivery address, or if you are an existing customer you will have the option of selecting a previously saved address.

Delivery Options

Here you can select a number of delivery options to suit both your needs and budget.

Payment Details

Next, you will be asked to choose payment method. We accept PayPal and bank transfer payments.  Please login to PayPal account or chose bank transfer option.. PayPal accept VISA, MasterCard, American Express, Delta and Switch/Solo. You will then be asked to confirm your order. Check over your order details and when you are ready click ok. You will receive a message on screen saying ‘Thank you for your order’. If you experience any problems or require further assistance, please email our Customer Service team or call us on between 8.00am & 5pm, Monday to Friday. If you wish to cancel an order, please email our Customer Service team.

How safe is shopping on Rasuni.com?

Rasuni.com use PayPal payment platform. PayPal uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

What do I do if my product breaks down during the guarantee period?

Look for any visible signs of the breakdown and consult the troubleshooting guide in the manufacturer`s handbook or on their website. If the problem cannot be solved, please contact the product manufacturer. You will be asked for details of the model number and date of purchase. Your despatch note provides this information and acts as your guarantee, so please make sure that you keep it throughout your guarantee period.

When will my products be delivered?

After you have placed your order online, we will send you an order confirmation email. We will email you a despatch note once your item has been despatched. Most items will be delivered to you within 5-12 working days.